Store policies
Delivery, collection and purchase terms for The Sins Vault, operated by The Trading Sins Private Limited · UEN 202541213K.
Purchasing is available for products shown as in stock or open for pre-order. Sign in with a verified account, review your order and agree to these terms before payment. Unavailable products cannot be purchased.
For independent-retailer status, product imagery and sealed-product information, read our store disclaimer. Your statutory rights are preserved.
Singapore delivery
In-stock orders are dispatched within 3–5 working days after payment is confirmed. Working days exclude weekends and Singapore public holidays. Dispatch means handing your parcel to the delivery provider; delivery transit time is additional.
For parcels eligible for SingPost Tracked Letterbox, allow an estimated 2–3 working days after dispatch, or approximately 5–8 working days in total including processing. These are estimates, not guaranteed arrival dates. The service used depends on the parcel’s size and suitability; this estimate does not apply to pre-orders awaiting arrival.
Standard delivery is S$8.88 per order. Delivery is free when the product subtotal after discounts exceeds S$300. An order of exactly S$300 incurs S$8.88 delivery. The delivery charge is shown before payment.
We deliver to Singapore addresses only. Overseas customers may use a Singapore freight forwarder’s address, including the required recipient or account reference. Confirm that your forwarder accepts the parcel before ordering. Onward shipping, forwarding fees and import charges are separate from our checkout total.
Free MRT collection
Meetup collection is free at any Singapore MRT station’s gantry. Contact us through our business Telegram to agree on the station and timing. Wait for our confirmation before travelling. Payment confirmation alone does not confirm a meetup.
No change-of-mind returns & product issues
Please check the product description, photographs, edition, finish, language, condition and quantity before purchasing. We do not accept returns, exchanges or refunds for buyer’s remorse, accidental purchases, duplicate purchases, changes in preference or finding a lower price elsewhere. This restriction does not affect remedies available under applicable law for incorrect, faulty, damaged or misdescribed goods.
Collectible and sealed-product condition
Any condition issues specifically disclosed in the listing form part of the product description. Please contact us before purchasing if packaging condition is important to your collection.
Factory-sealed products may contain randomly assorted contents. Particular cards, pulls, grades or resale values are not guaranteed unless expressly stated. Opening a product does not automatically remove any statutory rights relating to a genuine defect or misdescription.
Delivery damage, loss or delay
Delivery estimates are not guaranteed arrival dates. The courier handles transportation and delivery enquiries.
If your parcel arrives damaged, appears tampered with or is marked delivered but cannot be located, contact the courier promptly using your tracking number. Please also notify The Sins Vault so we can provide dispatch records and assist with any enquiry or claim that requires the sender’s involvement.
Retain the product, outer packaging, protective materials and shipping label. Provide your order reference and clear photographs of the parcel and affected items. An unboxing video can help establish what happened, but is not mandatory.
To the extent permitted by law, we do not accept liability for courier delays or damage attributable solely to the courier. This does not exclude responsibility for our own acts, inadequate packing, or any rights and remedies that cannot lawfully be excluded.
Courier compensation is subject to the service’s terms and limits. Those limits do not themselves determine your statutory rights against the store.
Reporting a problem
Please contact us through Telegram or email thetradingsins@gmail.com, preferably within 7 days of delivery or collection.
Seven days is a request for prompt reporting, not a deadline that removes statutory rights. Please contact us if a problem becomes apparent later.
We will assess the evidence and arrange an appropriate remedy where required by applicable law. Please contact us before returning an item so we can provide suitable instructions.
Pre-orders & refunds
Pre-orders are final once paid. Customer-requested cancellations are not accepted. Check the product, quantity and details carefully before payment.
Pre-order arrival dates are estimates. Existing stock and pre-orders must be checked out separately. The in-stock dispatch timeframe does not apply while a pre-order is awaiting arrival. Contact us on Telegram for arrival updates and fulfilment arrangements.
If we cannot fulfil a pre-order, we will notify you and provide a full refund for the unavailable items. If the entire order cannot be supplied, the refund includes any delivery charge paid for that order.
Estimated refund processing time: 6–8 weeks from the date we notify you that the pre-order cannot be fulfilled. This is the store’s processing estimate, not a statement of your bank’s processing time or a guarantee that the payment provider requires that period. Contact us if you need an update.
The final-sale condition and refund estimate do not override any cancellation, refund or other rights available under applicable law, including where a refund is required sooner.
Payments & charges
The Trading Sins Private Limited is not GST-registered and does not charge GST.
Store prices and checkout totals are in Singapore dollars (SGD). Credit/debit card payments carry a 4% store payment surcharge, the same for local and international cards. It is calculated on the order total after discounts, including any delivery charge, and rounded to the nearest cent. The selected payment method, surcharge and final payable total are shown before continuing to payment. PayNow and UPI QR have no store payment surcharge. This is a store surcharge, not a statement of the exact processing fee charged by HitPay. Your bank or payment provider may impose currency-conversion or cross-border fees outside our checkout total. Check with your provider before payment.
Discount codes are subject to the eligibility, minimum spend, validity and usage restrictions stated for each code. One code may be used per order. Review the final total before paying.
Questions & your rights
Contact The Sins Vault on Telegram or email thetradingsins@gmail.com.
Nothing in these policies excludes or restricts consumer rights or remedies that cannot lawfully be excluded or restricted under Singapore law.